Frequently Asked Questions

Surtn uses Retrieval-Augmented Generation (RAG), which means it searches through official South African FAIS and FICA regulations, your company's specific policies, and industry best practices to provide grounded answers. It doesn't generate answers from the open web, which prevents hallucinations.

No. Surtn handles routine compliance questions instantly. Your KI focuses on complex decisions and strategic compliance. Escalations from Surtn route to your KI with full context, keeping them in control while reducing interruptions.

Most compliance questions are answered in seconds. You get instant clarity without waiting for your KI to be available.

Yes. Surtn is fully compliant with the Protection of Personal Information Act (POPIA). We implement advanced encryption, access controls, and data protection measures to ensure customer information is secure.

Your company policies are stored securely and integrated into Surtn's knowledge base. They're never shared with other customers. Only your team has access. You can update them anytime.

You have complete access to the audit trail. You can download reports and provide them to regulators during audits. This is your documentation.

Customer information isn't stored in Surtn unless you upload it. Conversations between your team and Surtn are encrypted. We follow best practices for data protection.

Your 14-day free trial gives you full access to Essentials tier features: unlimited questions, basic policy upload, escalation workflow, basic dashboard, and 5 user seats. After 14 days, you choose to upgrade, downgrade, or cancel.

Most implementations are complete within 2 weeks. We handle onboarding, policy uploads, user setup, and team training. Your team is productive quickly.

Yes. You can upgrade, downgrade, or cancel anytime. Changes take effect the next billing cycle.

Custom development is available on Enterprise plans. Contact sales to discuss your specific needs.

We don't use generic AI trained on the open web. Surtn is grounded exclusively in South African FAIS and FICA legislation, your company policies, and industry standards. Every answer references its sources.

Surtn flags uncertainty. If a situation has regulatory gray area or nuance, it will say so and recommend escalation to your KI.

Surtn has a 95%+ accuracy rating based on customer feedback. In the rare cases where an answer isn't perfectly clear or complete, we flag it for KI review. It's AI, so use professional judgment alongside it.

We update Surtn's regulatory knowledge base as soon as new regulations are published. You'll be notified of updates that affect your dealership.